This Privacy Policy is issued by Aurora Software Pty Ltd (ABN 58 169 081 430) ("Aurora Software", "we", "us", "our").
(a) Aurora Software respects your right to privacy and is committed to safeguarding the privacy of our clients, prospective clients and website visitors. This policy sets out how we collect, hold, use and disclose personal information.
(b) We handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). Where you are located in the European Union or United Kingdom, we will handle personal information consistently with applicable data protection law to the extent it applies to us (see clause 6).
(c) "Personal information" has the meaning given in the Privacy Act and means information or an opinion about an identified, or reasonably identifiable, individual.
(d) You may contact us at [email protected] or in writing at PO Box 6208, South Lismore, New South Wales, 2480, for any matter relating to this Privacy Policy.
(a) Our website is informational and used to promote our professional services. We aim to collect only the personal information we reasonably need to operate the site and respond to enquiries.
(b) The personal information we may collect includes:
(c) We do not currently process payments through this website. If we offer paid products or services through the website in the future, we will update this Privacy Policy to describe how payment information is handled and which payment processors are used.
(d) We do not knowingly collect personal information from children under the age of 16. Our services are directed at businesses and individuals in a professional context.
(a) We collect personal information from you directly when you contact us, submit a form, book a meeting, subscribe to a communication, or otherwise interact with our website or with us in the course of a consulting engagement.
(b) Some information is collected automatically through your use of our website (such as the analytics described in clause 5(a)).
(c) By providing us with personal information, you consent to its collection, use and disclosure in accordance with this Privacy Policy.
(a) We use personal information for the primary purpose for which it was collected and for related purposes you would reasonably expect, including to:
(b) We may disclose personal information to:
(c) We do not sell your personal information.
(a) Plausible Analytics. We use Plausible Analytics to understand aggregate usage of our website. Plausible is privacy-focused and does not use cookies or collect personal data. It measures anonymous, aggregated metrics such as page views, referrer and approximate country. More information is available at plausible.io/data-policy.
(b) Cal.com bookings. We use Cal.com to allow you to schedule meetings with us. When you book a meeting, the information you enter (such as your name, email, meeting details and time zone) is collected and processed by Cal.com on our behalf. Cal.com's handling of that data is governed by its own privacy policy, available at cal.com/privacy. The booking confirmation may also be sent to you and to us via email and added to our calendar systems.
(c) Cloudflare. Our website is delivered through Cloudflare, which provides content delivery, security and performance services. As a reverse proxy, Cloudflare processes requests made to our website and may collect technical information such as your IP address, user agent, request headers and connection metadata to provide those services. Cloudflare's handling of that information is governed by its own privacy policy, available at cloudflare.com/privacypolicy.
(d) Cookies. Our website does not currently use cookies for analytics or advertising. Limited functional or session data may be set by Cloudflare or by embedded third-party widgets (such as Cal.com) strictly to provide the requested functionality and security. If we introduce additional cookies in future we will update this Privacy Policy.
(e) Links to third-party sites. Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
(a) If you are located in the European Economic Area or United Kingdom, you may have rights under the EU General Data Protection Regulation (GDPR) or the UK GDPR, including the right to access, correct, delete, restrict or object to the processing of your personal information, and the right to data portability.
(b) Our lawful bases for processing typically include your consent, the performance of a contract with you (or steps you have asked us to take prior to entering into one), and our legitimate interests in operating and improving our business.
(c) To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before responding to a request.
(a) Some of our service providers store or process information outside Australia, including in the United States, the European Union and the United Kingdom. This applies, in particular, to Plausible (European Union), Cal.com (United States) and Cloudflare (United States, with a global edge network).
(b) Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles that information consistently with the APPs and applicable data protection law.
(a) We take reasonable steps to protect personal information from misuse, interference and loss and from unauthorised access, modification or disclosure, using a combination of administrative, technical and physical safeguards.
(b) No transmission of information over the internet can be guaranteed to be completely secure. You provide personal information to us at your own risk.
(c) We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected, or as required by law. We will take reasonable steps to destroy or de-identify personal information that is no longer required.
(a) You may request access to, or correction of, the personal information we hold about you by contacting us at [email protected].
(b) We will respond within a reasonable period. We may refuse access or correction in the limited circumstances permitted by the Privacy Act and will provide written reasons if we do.
(a) If you believe we have breached the APPs or otherwise mishandled your personal information, please contact us at [email protected]. We will acknowledge your complaint and respond within a reasonable period.
(b) If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).
(a) We may update this Privacy Policy from time to time. The current version will always be available on our website, with the effective date shown below. Changes take effect from the date of publication.
This Privacy Policy is effective from 1 May 2026.